Archive | August, 2009

How to Price Services.

Pricing Services, Pricing StrategyAs with products in the bricks-and-mortar world, most services price in line with competitors.

(The exception might apply to a service has credentials that do not apply to competitors.

For example, the most high profile, successful lawyer in town may charge a substantially higher hourly rate than competing lawyers because he or she can rely on their brand to justify the premium price.)

Services are typically priced using billable hours.

To calculate a billable hourly rate, a cost model is applied.

To calculate an expected return, the service provider sets a profit objective, deducts their costs and divides the remaining amount by number of units to reach a price point.
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OMG, Brands Are Dead.

OMG Brands are dead
About this image: In one of Apple’s commercials, the PC character tries to raise money to fix Vista, Microsoft’s latest operating system.

Ok, so hot on the heels of my earlier advertising post, a pal calls to say he’s heard on the grapevine that there is a wee luncheon planned where a certain high-profile advertising guy from a certain high profile advertising agency is wanting to collect together the whos-who of Australian marketing directors so that he can explain why brands are dead.

Well, I nearly laid eggs on the carpet.

Aside from the fact I wasn’t invited, what did he mean brands are dead? OMG, I never knew.

Someone ought to tell Apple. And Google. And Facebook. And eBay. And Qantas. Even Optus. I bet they don’t know this important information. (Of course they might get an invite.)

Or maybe, they will say that brands are not dead, just boring brands that fail to differentiate or innovate are dead. Or maybe crappy advertising is dead. So too are the advertising agencies that continue to peddle it out.
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Advertising – The Boat Sinks.

Advertising SinksSo according to this morning’s Australian, Pay-TV advertising grew just 0.1 per cent to remain at $147million for the half year, individual pay-TV channel bosses were told earlier this month.

The fact that it remained static is a good result, after all, its free to air counterpart advertising toppled 11.8 per cent over the same six month period to June to $1.547 billion.

The sources that spilled the beans to the Australian also said the Australian Subscription TV and Radio Association, which collects the data, was not expected to make it public, given growth slowed from 15 per cent last year and 30 per cent in 2007.

No surprises there. It’s going to be tough to admit it. Advertising, in the way it’s always been created, as a primary form of convincing your customers to buy your product or brand, is dying.

Advertising agencies, aware the the world is not responding in the same way to the ads, aren’t changing their game quickly enough. They still peddle out the same old stuff, slotted in between programming on TV, and remarkably marketers still expect it to work.

It will be a long, painful death since entire television networks are dependent upon that advertising revenue – which is heading south – and rapidly. They need to change their game – most of them are probably trying to figure how the hell to do it.

The fact is that there are too many products and brands in the market. The fact also is that consumers are sick of being bombarded by advertisements that either all claim the same thing (my brand is better than your brand) or claim things that are completely unbelievable.

Yawn. It’s boring. And increasing your media placement isn’t going to help your cause either, thanks to a handy remote control. Consumers are sick of it. They are sick of your ads. They stopped listening a long time ago. They’ve heard it all before and too often.

It doesn’t help TV that Internet time in Australia has now surpassed TV viewing time – even if the figures can be hard to untangle since many people surf the Net while watching TV. But advertisers follow consumers – and if consumers are heading online, so too will the big advertising budgets.

So What Are Marketers Supposed To Do?

There is still plenty you can do to build a brand, but rather than take long lunches with smooth-talking ad execs in fancy restaurants, get down to some brand basics.

Turn to public relations to build brand credibility. The new-look public relations machine still uses traditional media but it also seeks to engage bloggers, social media and online influencers as part of the mix.

Change how you advertise. Rather than push the same old tired messages to your increasingly bored audience, deliver them fresh content, something that is different enough to all the ho-hum out there that the consumer will sit up and take notice. Deliver a genuine, new value proposition – not some dull message about how good you think you are.

If you’re lucky, and it is interesting enough to capture the imagination, the mainstream media will pick up on it and display your advertising for you. That might save you a bundle in ad slots.

Offer consumers something where they can engage in the brand – so that they will talk about it amongst each other. Skyrock is one of the best examples around. They produce advertising content that users want to share amongst friends and people they know.

We already know that this works. Take another look at how Dave Carroll gave the United Airlines brand a thump. So far, his sorry tale about his bad customer experience has been viewed more than 5.3M times. And it’s forced change within United Airlines.

So get to it, marketers. Stop tipping your budgets into stuff that doesn’t work. Take a deep breathe, put your thinking cap on, develop a product that is genuinely different and have a good story to tell.

Then think about how you’re going to tell it.

Like this topic? Check out other posts related to Advertising.

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How Much Power Is Too Much Power?

How Much Power Is Too Much Power?

Google PowerImagine that your home has been burgled.

The police catch the robber, there is a trial.

What is the appropriate punishment? Return of your possessions? Jail time? Damages?

But instead the outcome is that a judge agrees to allow the robber to avoid jail time or penalties, he says it’s ok for the robber to use the stolen stuff for as long as he wants provided he pays his victims a one-time payment fee for it.

And if he can’t track down the victim, he can keep and use their stuff in any way that he sees fit.

Would such a punishment seem fair or appropriate to you?

This is how Forbes describes the ongoing litigation surrounding the deal struck between publishers, some author groups and Google, after the technology giant was sued for the illegal reproduction of copyright materials.

The deal has opened a can of worms – and you can look forward to a bitter, long battle – and not necessarily because competitors have commercial interests to protect – but because it raises an even more important question: how much market power is too much market power?
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The Truth About Rightsizing.

Corporate downsizing - the truth about rightsizing corporations

We’ve all heard the term rightsizing, and the mere mention of the word serves as the catalyst for a room full of eyes to roll towards the heavens. Groan. Here we go again.

In this era of layoffs, restructures, downsizing (or should I say rightsizing), corporates have tended to grab the opportunity to reduce the cost of employing people with a flourish. And it’s easy to see why.

Inside the hallowed walls of your average corporation, more than half the people employed never ever deal with a customer. Compare that to a small business where 75% of employees are dealing with customers – and it doesn’t take Einstein to see it’s easy pickings for a corporate to target its human cost base.

And, in an era where quarterly results matter, and stock markets will whack your business hard if the numbers aren’t right, so there is plenty of incentive for senior management to look at ways to actively reduce costs. And often employees represent a large proportion of the cost.

So why then are there more downsides than upsides when it comes to restructuring.

Because a headcount reduction – in the absence of a program of work that looks to streamline business process (and this program of work needs to be initiated before the restructure and almost never is) – is one of the dumbest things for a business to do and yet smart well-paid executives keep on doing it. But you cannot reasonably expect fewer employees to do the same amount of work – instead you can reasonably expect a substantial impact on productivity and morale, and the increasing engagement of contractors to help bridge the gap in delivery left by the departure of employees. SO you might shift costs across budgets – but you ain’t shifting them out.

So before you slash and burn your headcount:

  • Put in place a program of reengineering processes and streamlining them.
  • Remove duplication of effort
  • Dismantle bureaucracies
  • Reduce cycle times

“Any company that is more successful at restructuring than reengineering will find itself getting smaller faster than it is getting better,” Hamel and Prahalad, authors of Competing for the Future, told us back in 1994. Words that still ring true today.

If you don’t pursue growth and new market opportunities with the same zest you apply to rightsizing your organisation and creating operational efficiency, you will die by the numbers you live for. And you may fatally risk the health of your entire business in the process.

What do you think? Check out other posts about Business.

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Plain Old Common Sense – The Most Important Skill Of All.

Common SenseOver the course of my career, like everyone else I’ve faced a wide variety of marketing problems.

Most of them were not difficult to solve – provided I took off a textbook mentality and applied some plain old common sense.

It isn’t education that makes you great at marketing – although it helps. It isn’t attitude either – although that helps a lot too.

Experience counts for a lot too, so let’s not dismiss its important.

However, even more than these attributes, what really helps the most is plain old common sense, something that is in desperately short supply amongst marketers and business people in general – and best of all, you don’t need a university or a degree to learn it.

To just need to learn to think.

For Example, Common Sense Says That:

  • If you have a commodity product that you are trying to charge a 30% premium for and nobody’s buying it because they do not believe you can justify your pricing premium, you need to revisit your pricing or brand strategy.
  • If you use generic keywords to attract visitors to your website, your sales conversion ratio is going to look really ugly because you’re going to attract a lot of traffic, most of which is not remotely interested in buying your product.
  • If you do not move your brand with the times, it’s going to become tired and boring, and you are going to be eaten alive by someone else that is more progressive than you.
  • If you treat your employees disrespectfully, their morale will drop. They will stop being champions of your brand and your business. And if they are any good at what they do, they will leave you and take their experience and skills to someone who treats them better.
  • If your product does not deliver what it is expected to – or what you claim it will – word will spread and your brand will be damaged.
  • The best way to create brand goodwill is to build engagement between your customers and employees. You only need to look at social media traffic to get the gist of this piece of common sense.

So as you can see, common sense tells you a lot.

Often the solution to problems or challenges (for those with a preference for more politically-correct statements than me) is very simple and can be fixed with a dose of common sense.

And simple is good. Simple ideas are usually more powerful. They are quicker to implement.

They get locked into people’s minds. You’ll get results faster.

Keep everything as simple as possible. And that’s another thing common sense tells you.

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How To Develop A Product Roadmap.

Product roadmap strategy innovationA product roadmap is exactly that – it is a map outlining the route your product development will take over a specified period of time.

The time span covered will depend on your product and its industry.

(For example, you would expect upgrades and changes to software products to move extremely quickly; conversely the development of a new piece of large machinery may take many years.)

The purpose of creating a product roadmap is to develop out the innovation strategy for your product (or service) – to think through and articulate the direction, the technology required, the marketing, the investment and the milestones.

As a document, a product roadmap brings together the thinking of the technologist with the marketing manager, and provides the basis for your discussions with major suppliers and customers.

It also serves the entrepreneur with a vehicle to take to investors since it describes how the products will be brought to market; the potential applications for the product; the short-term focus (and why you choose to focus where you do) and the longer term market opportunities both for increasing your market (and in case your original markets do not mature – a contingency plan) and of course how your product is different from (and superior to) competitors.
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Boring Stops Here.

Ikea boring stops here

It’s time to unleash your creativity and design your very own dream space.

Just start with a theme from scratch, drag and drop furniture, change the background and choose accessories just to make the room the way you want it. When you’re done, you can save your room, email it or print it to use as your shopping list at Ikea.

Faddish or smart retailing?

Head to the website to have a play.

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Advertising – Gwent Police Department.

WARNING: CONTAINS GRAPHIC IMAGES, LIKE REALLY, REALLY GRAPHIC.

What’s the verdict? Will it stop drivers from text messaging others while their cars are moving?

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Carling’s Beer. What’s the verdict?

What’s the verdict?

Would this compel you to go out and buy Carling’s Beer?

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